FAQ

WHO DO I CONTACT FOR QUESTIONS ABOUT MY ORDER?

For questions regarding an order, shipping, or refund, please feel free to use the contact form provided or email us at support@shopwana.com.

HOW LONG DOES SHIPPING TAKE?

Free shipping on any order of $40 or more. Shipping times vary, please allow 24-48hrs for prep and 14 days to 30 days for delivery. Tracking information will be provided upon purchase.

WHY IS MY ORDER TAKING LONGER THAN NORMAL TO PROCESS?

Our warehouse normally processes all orders within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times.

WHEN WILL I RECEIVE MY REFUND? HOW LONG DOES IT TAKE?

Refunds for returned items will be processed within 7 days after we receive the return package from you. After your refund package has been processed. Timing varies depending on your financial institution and can take up to 30 days